PRIVACY POLICY
Introduction
This Privacy Policy applies to ShowerFix New Zealand Limited (“ShowerFix NZ”, “we”, “us”) and all ShowerFix franchisees operating throughout New Zealand (together, the “ShowerFix Network”).
We are committed to protecting your privacy and handling personal information in accordance with the Privacy Act 2020 (New Zealand).
This policy explains how personal information is collected, used, stored, and shared when you interact with ShowerFix NZ or any ShowerFix franchisee
Who we are
- ShowerFix New Zealand Limited is the franchisor and operator of the ShowerFix franchise system.
- ShowerFix franchisees are independently owned and operated businesses that provide services under the ShowerFix brand.
Both ShowerFix NZ and its franchisees are responsible for complying with the Privacy Act in relation to personal information they handle.
What personal information we collect
- We may collect personal information including, but not limited to:
- Name, address, email address, and phone number
- Property and job location details
- Quotes, invoices, and payment-related information
- Communications with ShowerFix NZ or a franchisee
- Customer feedback and reviews
- Operational and scheduling information
- Geolocation data relating to job allocation and service delivery
How personal information is collected
- Personal information may be collected when you:
- Contact ShowerFix NZ or a ShowerFix franchisee
- Use our website, booking forms, or digital platforms
- Request a quote or book a service
- Communicate with us by phone, email, or online
- Provide reviews or feedback
- Interact with software systems used by the ShowerFix Network
Some information may be collected automatically through our systems for operational purposes.
Why we collect and use personal information
We collect and use personal information for legitimate business purposes, including to:
- Provide shower repair, maintenance, and renovation services
- Schedule, allocate, and manage jobs
- Prepare quotes and invoices
- Communicate with customers about services
- Manage customer feedback and reviews
- Operate and manage the ShowerFix franchise system
- Monitor service quality and compliance with franchise standards
- Improve our services, systems, and customer experience
- Meet legal, regulatory, and contractual obligations
Sharing information within the franchise network
As part of operating a franchise system:
- Personal information collected by a ShowerFix franchisee may be shared with ShowerFix NZ for system operation, quality assurance, reporting, training, dispute resolution, and compliance purposes.
- Personal information may be shared between franchisees where necessary to provide services or manage customer enquiries.
- We do not sell personal information.
Use of software systems
The ShowerFix Network uses software systems approved or required by ShowerFix NZ to manage bookings, scheduling, invoicing, customer communication, reviews, and operational data.
These systems may store personal information securely on behalf of the ShowerFix Network and may allow access to relevant information by ShowerFix NZ and franchisees for legitimate business purposes
Geolocation information
Our systems may collect geolocation information relating to jobs or franchisee operations. This information is used only for operational, scheduling, safety, and service-delivery purposes and is not retained longer than reasonably necessary.
Disclosure to third parties
We may disclose personal information to:
- Members of the ShowerFix Network
- Trusted service providers (such as trade partners required for your job, software, IT, payment, and cloud service providers)
- Professional advisers (including lawyers and accountants)
- Government agencies or regulators where required by law
If personal information is stored or processed outside New Zealand, reasonable steps are taken to ensure it is protected to standards comparable with New Zealand privacy law.
Storage and security
We take reasonable steps to protect personal information from loss, misuse, unauthorised access, or disclosure through appropriate physical, electronic, and administrative safeguards.
Access and correction
You have the right to request access to, or correction of, your personal information.
Requests relating to a specific job or service should be directed to the relevant ShowerFix franchisee.
Requests relating to system-wide data or franchisor-held information may be directed to ShowerFix NZ.
- Members of the ShowerFix Network
- Trusted service providers (such as trade partners required for your job, software, IT, payment, and cloud service providers)
- Professional advisers (including lawyers and accountants)
- Government agencies or regulators where required by law
Privacy breaches
If a privacy breach occurs that is likely to cause serious harm, the relevant party will notify affected individuals and the Office of the Privacy Commissioner as required by the Privacy Act 2020.
Privacy Officer and contact details
The ShowerFix Network has appointed a Privacy Officer to oversee privacy compliance.
Privacy Officer
ShowerFix New Zealand Limited Email: david@showerfix.co.nz Phone: 021544060
You may also contact your local ShowerFix franchisee for privacy-related enquiries.